Live Chat and Technical Support: Make it Work with These 5 Tips

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This so-called new email that Yahoo has forced us to use is 100% busier to glance at, more awkward to use and altogether off-putting. This is so very frustrating and I consider it a waste of my valuable time and energy. The problem is that now their email sucks , it just is slow and tired.

Usually you will receive a response from Yahoo support in a few minutes via email. You have had so many changes but this last one is terrible. My problem is obviously one that needs tech support. Yea, been trying for weeks now.

Live Chat and Technical Support: Make it Work with These 5 Tips

Live Chat and Technical SupportUsing live chat to assist customers with technical support issues may sound like a thorny combination, especially if you have a complex product or service that reps in your call center typically handle. However, live chat is a great medium for technical support customer service — especially if your product or service is accessed online. To make sure that your customer support team is well-equipped to handle customer service through live chat, incorporate these five tips into your training program. Be precise and keep the questions simple — this will help you guide the customer to the actual issue and will save time in the process. Live Chat Technical Support Tip 4: Personalize the experience Live chat allows you to personalize the customer service interaction since the customer is already online, so take advantage of this feature by making sure your reps have a photo of themselves next to their name in the chat box, and that they use their real name. A photo and name builds trust and helps reinforce to your customers that they are being helped by a real person, and not just an automated system. In your training protocol, prioritize success over swift chat sessions. Your customers will appreciate it. If you neglect training and establishing protocols, both your team and customer support reputation will suffer. Make live chat work for you by incorporating our above tips.

Also I give my personal information but its not working. Verona Leronah Gayle that the name I recent up my to I have this email for over 10 years now. I hope the problems really need immediate attention and make the Yahoo print usable again. When I got CS on the phone they asked for my phone number and had an unknown number call me back. Your instant help will be highly appreaciated I agree with others that I do not like the new email format. Very very si how everytime I go to yahoo. Frankly I have heard all I want to hear about them. There is absolutely no objectivity or journalistic integrity.